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Service Delivery Supervisors

Service Delivery Supervisors



CityFox Taxis and Snowdonia Travel (part of CityFox Group) is a leading taxi and coach operator in Bristol, Bath and now Cardiff. We are looking for enthusiastic and dynamic individuals to join our front line supervisory team based at our Bristol and Cardiff offices overseeing the daily operation and large team of driving staff.


What you’ll be doing:


Liaising with customers and staff ensuring the provision of taxi and private hire services in a timley manner.

Providing the highest levels of customer service and be dedicated to customer needs.

Ensuring our vehicles are operating safely and punctually.

Providing helpful information and assistance to customers.

Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.

Ensuring the cleanliness of our vehicles, ensuring uniform standards are met across the business.

Liaising with other key CityFox Group departments to ensure accurate and timely customer information, especially in times of disruption.


About you:


Able to deliver extraordinary front line customer service.

A self-starter with a can do attitude.

Able to make decisions in a confident manner.

Able to remain calm yet confident and customer focussed in a crisis.

Comfortable working within strict procedures.

You'll need a car licence with no more than 6 penalty points.


Working Pattern:


You will need to be able to work shifts including nights, weekends and bank holidays.


To apply for this role or to seek more information, please e-mail or call our Head Office on 0117 363 7676 between 9am - 4pm Monday to Friday.